CustomerTalk trains your customer service professionals and technical support teams in the communication strategies that win customer enthusiasm.
Why settle for just neutralizing customer anger when you can create customer dedication by the way you address their problems? We teach you how to do exactly that.
Participants learn to let customers know that their feelings are understood as the two of them work together to identify alternative solutions. This approach can turn a potential confrontation into an alliance and an alienated customer into an enthusiastic booster.
CustomerTalk was originally developed for technical customer service representatives, but the underlying principles have a broad application to retail sales, the hospitality industry, and any business where fielding complaints from unhappy customers, in person or on the phone, is a fact of everyday life. CustomerTalk can be custom designed to meet your organizational needs. CustomerTalk delivers a lot more than just talk.
One-day program using practices of real customer interactions with on-the-job application. Up to twenty participants.
Contact Us for registration information.